Privacy Policy
ModSensors Inc.
Effective Date: April 19, 2026
Last Updated: April 19, 2026
1. Who We Are
ModSensors Inc. (“ModSensors”, “we”, “our”, or “us”) is an IoT monitoring solutions company headquartered in Edmonton, Alberta, Canada. We provide hardware and cloud-based monitoring systems for portable trailer fleets operated by businesses across Canada and the United States. Our platform is accessible at modsensors.com and app.modsensors.com.
2. Scope of This Policy
This Privacy Policy explains how ModSensors collects, uses, stores, and discloses personal information when you:
• Use our website at modsensors.com
• Access our monitoring dashboard at app.modsensors.com
• Subscribe to SMS/MMS operational alert notifications
• Enter into a service agreement with ModSensors
This policy applies to all individuals who interact with ModSensors, including fleet operators, site supervisors, and authorized contacts of client organizations.
3. Information We Collect
Information you provide directly:
• Full name
• Business name and job title
• Mobile phone number (for SMS alert delivery)
• Email address
• Consent records including timestamp, consent version, and opt-in method
Information collected automatically through our platform:
• IoT sensor data associated with your trailer assets (water levels, temperature, power status, camera events)
• Dashboard login activity and session data
• IP address and browser/device type when accessing the web dashboard
• Camera snapshot images triggered by motion detection events, stored in Cloudflare R2
Information we do not collect:
• Payment card data (processed by third-party payment processors only)
• Government-issued identification numbers
• Biometric data, including facial recognition or facial geometry data
• Sensitive personal information unrelated to fleet operations
4. Camera Images and Incidental Collection
ModSensors hardware may include motion-triggered cameras that capture snapshot images at trailer deployment sites for operational purposes including security monitoring, vandalism detection, and service verification. These images may incidentally capture individuals present at or near the deployment site, such as workers, visitors, or bystanders.
ModSensors does not perform facial recognition, biometric analysis, or any form of automated identification on camera images. Images are stored for a limited retention period (see Section 8) and are accessible only to authorized dashboard users associated with the relevant trailer assets.
Responsibility for providing adequate notice to individuals at deployment sites rests with the Client who controls the site. Clients are required under their service agreement to comply with all applicable privacy and surveillance laws, including posting visible signage where camera-equipped hardware is deployed. ModSensors provides template signage to assist Clients in meeting this obligation.
5. How We Use Your Information
We use the information we collect to:
• Deliver automated SMS/MMS operational alerts to authorized recipients
• Operate and maintain the ModSensors monitoring platform
• Authenticate users and manage dashboard access
• Store and display sensor telemetry and camera event history
• Respond to support requests
• Maintain records of SMS opt-in consent for regulatory compliance
• Improve our products and services
We do not use your personal information for advertising, marketing, or sale to third parties under any circumstances.
6. SMS/MMS Messaging
When you subscribe to ModSensors operational alerts, we collect and store your mobile number and consent record. We use this information solely to deliver sensor alarm notifications and camera event alerts relevant to your assigned trailer assets.
• Message frequency: Varies based on site conditions and alarm thresholds
• Message and data rates: May apply per your mobile carrier plan
• Opt-out: Reply STOP at any time to unsubscribe immediately
• Help: Reply HELP for support information
Your number will never be sold, rented, or shared with third parties for marketing purposes.
7. How We Share Your Information
We do not sell personal information. We may share information with the following categories of service providers strictly to operate our platform:
| Service Provider | Purpose |
| Cloudflare | R2 image storage, Workers, DNS |
| Twilio / Telnyx | SMS/MMS message delivery |
| ThingsBoard (self-hosted) | IoT dashboard and telemetry storage |
| Tailscale | Secure remote device access |
| Resend.com | Transactional email delivery |
Each provider is contractually bound to use your information only as necessary to provide services to ModSensors.
We may also disclose information when required by law, court order, or governmental authority, or to protect the rights, property, or safety of ModSensors, our clients, or the public.
8. Data Retention
• SMS consent records: Retained for a minimum of 4 years for regulatory compliance
• Sensor telemetry data: Retained for the duration of your active service agreement plus 12 months
• Camera snapshot images: Retained for 30 days by default unless your service agreement specifies otherwise
• Account information: Retained while your account is active and for 12 months following termination
9. Cookies and Tracking Technologies
The ModSensors dashboard at app.modsensors.com uses session cookies that are strictly necessary for authentication and maintaining your login session. We may also use Cloudflare Analytics or similar tools to collect aggregate, non-identifiable usage data such as page views and performance metrics.
We do not use advertising cookies, third-party tracking pixels, or behavioral profiling technologies. We do not serve ads on any ModSensors platform.
10. Data Security
ModSensors implements reasonable technical and organizational measures to protect personal information, including:
• TLS encryption for all data in transit
• Access controls and authentication for dashboard and API access
• Cloudflare R2 storage with public access limited to non-identifiable sensor image URLs
• Tailscale-based VPN for remote device access
No system is completely secure. We encourage you to use strong passwords and to contact us immediately if you suspect unauthorized access to your account.
11. Data Breach Notification
In the event of a data breach involving personal information that poses a real risk of significant harm, ModSensors will notify affected individuals and the Office of the Privacy Commissioner of Canada as required under PIPEDA. Where applicable, we will also notify relevant US state authorities in accordance with their breach notification laws. Notification will include a description of the breach, the types of information involved, and the steps individuals can take to mitigate potential harm.
12. Your Rights
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA), you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention obligations
• Withdraw SMS consent at any time by replying STOP
• File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta
For California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. ModSensors does not sell personal information. To exercise any rights under the CCPA, contact us at [email protected].
To exercise any of these rights, contact us at [email protected].
13. Accountability
ModSensors has designated a Privacy Officer responsible for overseeing compliance with this policy and applicable privacy legislation. The Privacy Officer can be reached at [email protected].
14. Cross-Border Data Transfers
ModSensors operates in Canada and the United States. Your information may be processed and stored on servers located in either country as necessary for the delivery of our services. All cross-border transfers are conducted in accordance with applicable privacy legislation, including PIPEDA, and are subject to the same protections described in this policy regardless of where the data is processed.
15. Children’s Privacy
Our services are intended for business use only and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
16. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify active clients of material changes by email or dashboard notice. Continued use of our services after the effective date of any update constitutes acceptance of the revised policy.
17. Contact Us
ModSensors Inc.
Edmonton, Alberta, Canada
Privacy Officer: [email protected]
modsensors.com